Search by:
Program Area: All
AllICT4DAgricultureEmergency Response and RecoveryHealthEducationMicrofinanceSupply Chain ManagementWater SecurityJustice and PeacebuildingPartnership and Capacity StrengtheningMonitoring Evaluation Accountability and LearningYouth
Type: All
AllTools for Field Staff - Best Practices - Fact Sheet - Guidelines - Learning Briefs - Manuals - Tool Kits - Federal Regulation - Code of ConductResearch - Case Studies - Papers/Reports - Journal article - Impact Evaluations - Evaluations/Assessments
Region: All
AllAfricaAsiaCentral America, South America & the CaribbeanEuropeMiddle East & North AfricaUnited States

Learning Briefs | November 30, 2017

Measuring Agency-Level Results: Lessons Learned from CRS' Beneficiary and Service Delivery Indicators Initiative

(article published in Journal of MultiDisciplinary Evaluation)

Many NGOs have less success documenting their results at the agency level than at the program or project level. Little has been published on the challenges NGOs face in developing and measuring agency-level results. To address this issue, InterAction, an alliance of NGOs, commissioned a comparative study that drew on the existing grey literature, and a sample of 17 InterAction member organizations through case studies and interviews. This paper builds on that InterAction study by presenting one of the first published case studies of a successful agency-level measurement (ALM) system – CRS’ Beneficiary and Service Delivery Indicators (BSDI) initiative.

GET THE LATEST CRS RESEARCH & PUBLICATIONS DIRECT TO YOUR INBOX